BARCARE
A Kinder, Smarter Way to Coordinate Care
A modern redesign of Barcare’s tour planning and scheduling tools, built to reduce chaos, support caregivers, and help care managers deliver consistent, high-quality care with confidence.
Project Overview
Role: UX/UI Designer, Product Researcher, Design System Lead.
Timeline: 12 months.
Team: Worked closely with product managers, care domain experts, engineers, and the Barcare leadership team.
The Challenge
Barcare’s existing Touren & Dienstplan system was powerful but difficult to use. Care managers struggled with cluttered screens, unclear navigation, and manual processes that slowed down scheduling and care‐team coordination.
The challenge was to redesign the system to feel simpler, clearer, and touch-friendly, while supporting the complexity of real care-planning workflows.
The Goal
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Instantly understandable for low-tech users
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Fast and reliable in high-pressure environments
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Visually clean and distraction-free
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Optimized for iPad, touch gestures, and quick actions
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Scalable for future AI-assisted planning features
What I Delivered
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Complete end-to-end redesign of Touren & Dienstplan flows
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New UX for tour planning, shift assignment, patient overview, and daily updates
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A touch-friendly interface tailored for caregivers and managers
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Design system foundations using Inter and Barcare green (#005C46)
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Usability-tested wireframes and prototypes
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Final high-fidelity UI ready for development
User persona
Age: 42
Role: Care Manager
Tech Level: Medium
Bio
Sophie oversees daily tour planning for 50–60 caregivers and coordinates care for more than 500 patients. Her day is fast-paced, reactive, and full of interruptions. She spends most of her time fixing scheduling conflicts, reassigning caregivers, responding to sudden changes, and ensuring documentation is complete.
Goals
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Build daily and weekly schedules without stress
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React quickly when a caregiver calls in sick
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Always know which patients are covered or at risk
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Reduce phone calls by making assignments clear for caregivers
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Maintain compliance and accurate documentation
Motivations
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Keeping patients safe and supported
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Helping caregivers feel confident and prepared
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Reducing chaos in the morning planning rush
Pain Points
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Current tools feel cluttered and hard to read on tablet
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Too many taps for basic actions like reassigning a caregiver
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Live changes (sick calls, emergencies) disrupt the whole plan
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Limited visibility over overlaps, gaps, or overworked caregivers
USER PERSONA
Sophie, Care Coordinator
“I need a system that helps me react fast and keeps me one step ahead
when things change.”
Research Insights
Methods Used
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On-site user interviews with care managers and caregivers
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Surveys sent to active Barcare users across multiple care teams
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Workflow observation during real shift and tour planning
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Competitor & industry analysis (Pflegesoftware, EHR tools, route-planning systems)
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Persona creation based on real user data
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Usability testing on early wireframes and revised flows
What I Found
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Care managers struggle with information overload in the current system.
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Many caregivers have low tech confidence, so interactions must be simple and predictable.
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Daily planning workflows involve switching between multiple tools — users want one clear place for everything.
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Errors happen frequently due to unclear layouts and lack of immediate feedback.
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Users need a calmer, more structured interface to reduce stress during busy mornings.
Key Findings
1. Daily planning must feel simple, not overwhelming.
Care managers juggle dozens of patients and caregivers at once they need a system that reduces cognitive load, not adds to it.
2. Clarity is essential for low-tech caregivers.
Large buttons, predictable flows, and clear next steps help caregivers feel confident during busy home visits.
3. Real-time visibility must be built into the workflow.
Teams need immediate feedback on shift changes, caregiver assignments, and patient needs to avoid scheduling errors.
4. Users lose time switching between multiple tools.
A centralised, integrated interface helps teams avoid confusion and reduces duplicated work.
5. Existing apps feel “crowded,” “confusing,” or “too technical.”
This revealed a strong opportunity for a calmer, more guided interface that supports high-pressure work environments.
6. Clear alerts and guided actions increase efficiency.
Smart prompts, warnings, and AI suggestions help caregivers complete tasks faster and with fewer mistakes.
Barcare needs to solve
Two core problems:
1. Daily care coordination is fragmented and time-consuming.
Care managers juggle schedules, patient needs, visit notes, protocol entries, and last-minute changes across multiple tools or paper systems. Information is scattered, outdated, or duplicated, making it hard to keep an accurate, real-time overview of patients and caregivers. This slows down decision-making and increases the risk of mistakes.
2. Existing tools feel complicated, outdated, and not built for caregivers.
Most care apps overwhelm users with dense screens, unclear terminology, and unintuitive interactions. Many caregivers are not tech-savvy, leading to confusion, frustration, and missed or incorrect entries. Critical flows like documentation, tour planning, and protocol updates need to be simple, guided, and confidence-boosting not stressful.
Barcare Tablet App (iPad)
I redesigned the tablet experience used by care managers and caregivers to plan and manage daily tours for hundreds of patients. The work focused on creating a simple, touch-friendly interface, enabling fast drag-and-drop scheduling, clear patient and caregiver overviews, AI-assisted planning, and intuitive flows for users with low technical experience.
Barcare Management Tool (Web)
The management tool centralizes all accounting tasks by making it easy to search invoices, track transactions, and upload documents in one place. It improves efficiency with clear audit trails, intuitive navigation, and features that simplify resolving discrepancies and handling large data sets.
Carefaktor Mobile App (iOS)
This project introduced a streamlined mobile experience that allows caregivers to start their workday directly from their iPhone. I designed a simple, reliable flow where caregivers confirm they are on-site and ready to begin their shift, triggering accurate time tracking and syncing with the broader Carefaktor ecosystem. The focus was on speed, minimal taps, clear confirmation states, and accessibility for caregivers in the field.
Visual Design Direction
To support a seamless experience across Barcare’s products, I created a unified component system built for clarity, accessibility, and ease of use. The library includes inputs, dropdowns, buttons, badges, file icons, and table elements, each designed with generous spacing, touch-friendly sizing, and a calm, professional look. These foundations ensured visual consistency across the tablet app, management tool, and mobile workflows, while speeding up implementation for engineering.
1. Supportive & Human
Barcare’s design system focuses on warmth and approachability, helping caretakers feel supported rather than overwhelmed. Friendly layouts, calm colours, and clear visual cues reduce cognitive load and make daily caregiving tasks feel manageable and reassuring.
2. Simple & Effortless
Caregivers work under pressure, often on the move. The UI prioritizes quick understanding, large touch-friendly components, and predictable patterns so users can input data, track visits, and manage schedules with minimal friction and zero guesswork.
3. Trustworthy by Design
Consistency, structure, and transparent interface language build confidence in a medical environment where accuracy is essential. Clean tables, clear status indicators, validation states, and reliable components help users feel secure when documenting care or handling sensitive patient information.
Interactive Prototypes
Bringing the Barcare experience to life
Protocols centralise clinical information, making it easy for caregivers to document accurately and stay aligned during visits.
End-to-end prescription workflows that improve clarity, reduce mistakes, and support fast decision-making across the care process.
Reflection & Learnings
What Worked Well
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Breaking workflows into smaller steps improved clarity for caregivers and managers.
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Large touch targets and clean hierarchy made the iPad app easier for low-tech users.
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Consistent patterns across all Barcare products built trust and predictability.
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Early prototypes helped align the team quickly on structure and priorities.
What I’d Improve Next
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Add more automation to reduce manual planning and decision-making.
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Strengthen edge-case handling (offline mode, sync issues, identity rules).
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Run field usability tests with real caregivers to validate accessibility.
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Simplify terminology even further for non-technical users.
Brand design
Barcare brand redesign
KPJP (part of Barcare) brand design